How your money is held
KwiikPay is not a bank and does not lend your money. KwiikPay is powered by KWP Finance Limited, registered in Canada as a Payment Service Provider under the Retail Payment Activities Act (RPAA) and supervised by the Bank of Canada, and as a Money Services Business with FINTRAC. European operations are provided by KwiikPay sp. z o.o. (Poland), registered with the Polish Financial Intelligence Unit (GIIF). Funds you hold are safeguarded in segregated accounts with regulated partner institutions, kept separate from company funds at all times.
Payment and e-money balances are not bank deposits and are not covered by a deposit-guarantee scheme. Banking and e-money services are provided by regulated partner institutions.
Currency conversion risk
Exchange rates move continuously. Where you convert currency, the rate is indicative until you confirm; once locked, it is fixed for the quoted window. The value of funds held in a currency other than your home currency can rise or fall.
Stablecoin risk
Stablecoins such as USDC and EURC are issued by third parties and aim to track a reference currency, but are not legal tender and are not guaranteed by KwiikPay. Their value may deviate from the reference currency, and on-chain transfers are irreversible.
Complaints
If something goes wrong, contact us and we will acknowledge your complaint within three business days and aim to resolve it promptly. See our Complaints page for the full procedure. If you remain dissatisfied, you may be able to escalate the matter to the relevant authority in your jurisdiction.